Frequently Asked Questions
- ****** RETURNS ***** HOW TO REQUEST A RETURN ? - 0
***** Unfortunately we do not log returns over the phone.*****
Various details are required such as serial no.s, photos, full fault description; most importantly we need your statement in writing.
Depending on how you placed your order please do the following:
1- if you placed you order via Amazon, please send us an email from your Amazon account explaining the issue in details.
2- If you placed your order via E-bay please send us an email from your emails address that you have used on your e-bay account explaining the issue in details.
3- If you placed your order on Lambdatek.com
Please follow the instruction below:
Go to the returns items page
Click on Proceed to Account Area, Then Log in using your email Address & your password.
On the Left you will find a Box stating ACCOUNT DETAILS.
Click on My Orders link under ACCOUNT DETAILS you will see your order No.LAMBDAxxxxxxxxxxxx, sometimes you will need to scroll down to see the order No.
Click on View ORDER Green button
Then Click on RETURN AN ITEM Green button and fill that form up describing the reason for the return IN DETAILS, provide us with the serial No. "A MUST" of the faulty items.
**If the return is for unwanted item please provide us with the serial No. if it's visible on the item's Manufacturer box. without opening or breaking the seal on the item.
**If the unit has been opened please mention that the unit or the seal on the manufacturer box been broken.
Once we got the returns request from you, we will contact you with further actions to be taken in order to make a replacement of the faulty item or make a refund.
RMA standard time frame is *** 1 to 5 *** business days starting from the following day the return request received.
- How to follow up on your return REFUND/REPLACEMENT status? - 1
Please send an email to email@example.com
RMA standard time frame is *** 1 to 5 *** business days starting from the following day the return request received.
Unfortunately we can not provide an immediate update over the phone, the items are usually sent back to our supplier's warehouse, which means we need to contact our supplier to get an update on the status of the repair/replacement/refund.
If the return has been authorized, it means we have emailed you with RMA NO.
Please reply to the same email we sent you which includes the RMA NO. & we will be able to investigate the case & reply to you with an update.
This email contains your order NO. & the Return NO. & it makes it easier & faster for us to get back to you with the details/progress of your return.
The email is usually sent from RETURNS@LAMBDA-TEK.COM to the email address you have used to place your order
- What are your delivery charges? - 2
Delivery charges depend on the weight, value and number of the items ordered. The delivery charge is displayed in your shopping cart as soon as you add your first item, and is updated after each alteration. Hence to view the delivery charge for an item, just place it in the shopping cart by pressing the "buy" button.
- We are a school or other government institution. Can you tell me how to buy goods from you? - 3
We do routinely deal with schools, universities and other official departments. Please review the basic ordering procedure below:
Being a web-based company we only accept orders placed on-line. Once you placed your order, you could save it as a quote and print a proforma invoice for yourselves. Also you can choose to pay by cheque or via bank transfer. If you feel more confident doing so, you can also save your order as a quote, and pay with your card over the phone. In this case, please send your quote / transaction ID to firstname.lastname@example.org or call us on 01865 791 055 / choose option "2" for Sales.
Orders dispatch after payment has been received.
Delivery costs are calculated by our system once an item has been placed into the shopping cart. You can add a second address to deliver to, different from you billing address. We offer a non-guaranteed next day delivery service - all orders placed before 15.30hrs dispatch same day and are delivered next day between 9.00-17.30hrs. You can also choose from all the other delivery options available to your location.
We offer two types of accounts: Basic and Business grade accounts. In order to create an account, please see the next question
- How do I create an account with you? - 4
An account will be automatically created for you when making your first purchase. After entering your details during your first checkout, you will be prompted to specify a password. You will then be able to log in to enjoy all the advanced features of your new LambdaTek account:
* Update or Cancel your open orders,
* Track the location of orders currently shipping,
* Obtain Invoices for completed orders,
* Submit a returns request.
- How can I get my goods by Royal Mail delivery to avoid using couriers services? - 5
We now have the option of 3-5 working day deliveries on low weight and average value items, these goods are received at our warehouse, re-packed and sent to you via Royal Mail recorded signed for delivery service. This service can take the full 5 working days to get to you but it eradicates the couriers used. If the goods are over 2KG the goods will be sent to you via UK Mail (which is our own account and therefore we have more control over.
- How do I get a VAT free delivery if I live in Guernsey or Jersey? - 6
We now have the option of 3-5 working day deliveries on low weight and average value items, these goods are received at our warehouse, re-packed and sent to you via Royal Mail recorded signed for delivery service. When placing your order go as far as the check out and save the order as a quote we will then need you to request us to adjust your new account to zero the VAT. This service is only available to Jersey and Guernsey customers.
If you place the order and it is shipped direct to you from our warehouse we would ask that you request a VAT refund by email; send us a copy of the delivery documents which were attached to your order and we will refund you the VAT.
- How do I get a VAT free delivery if I live outside the UK in other EU countries? - 7
We do offer VAT free ordering for those of you who live in other parts of the EU but this can only be zero if you provide us with your VAT registration number for your country; the delivery address must be outside the UK. Save your order as a quote and then advise us of your VAT number, we will check on the system that this is verified and then advise you when your order is ready to proceed to payment. If you are not a business customer and not VAT registered then we are sorry you will not be able to proceed with a VAT FREE order.
- How do we arrange re-delivery? - 8
If you have placed an order and you have inadvertently missed the delivery, you must first try to contact the courier services. If the tracking number is not available please email us your request and we will investigate for you. We will get the tracking and then ask that you advise when you will be there to take the delivery. We are not able to re-direct all deliveries as there is an extra charge.
- How long will it take to get international delivereies? - 9
All international deliveries are sent from our offices by road, therefore they can take from 7-10 working days to get to your location, dependant on the delivery service in your area/country. The goods are track-able on line from your order page but if this is not available please email us to follow up on the delivery for you. All international shipments go VIA Parcel Force/Fedex/Royal mail international signed for depending on the size and weight of the goods and they can be contacted either on line or by phone. We do our best to update you on the delivery via the email address provided so please make sure this is correct.
- Can my order be delivered to a BFPO address? - 10
We are unable to ship to BFPO addresses SORRY !!!
- Warranty - 11
7.1 All goods supplied by the LambdaTek follow the standard manufacturer's warranties. Please contact us to for details of specific manufacturers. Subject to the conditions below, a repair will be provided.
Please note that depending on agreements with the manufacturer warranties are claimed in two different ways:
1) Warranties that have to be claimed by the customer directly from the manufacturer from the moment of product delivery.
2) Warranties that have to be claimed from the manufacturer via LambdaTek return's procedure.
In each instance the warranties are carried by the manufacturer directly and not by LambdaTek. All returns on grounds of faults are subject to manufacturer's fault verification and approval. Please contact us prior to purchase if you wish to be informed about individual product warranties and 'dead on arrival policies'.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the LambdaTek, failure to follow LambdaTek´s instructions, or any alteration or repair carried out without the LambdaTek´s approval.
7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via email within 48 hours.
7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via email, as soon as possible, but in any event within 7 calendar days of the date you discovered the damage, defect. Note: For all Sony products the dead on arrival period is 5 calendar days.
7.5 Products found to be faulty after 7 working days of purchase will only be repaired. If a repair is not possible they will be replaced with the same product or one with equivalent features or price.
7.6 Faulty products will be checked by us and/or the manufacturer. If the product is NOT found to be faulty it will be returned and an administration fee will be raised. Please note that in the unfortunate event of a faulty product LambdaTek can not be held responsible for any delays incurred by repairs or replacements undertaken by the manufacturer.
7.7 Your replacement will be dispatched once the faulty goods have arrived back to us and have been tested for the described fault. Faulty units that have been returned with a manufacturer's fault reference will not be tested and replacement units will be despatched thereafter (subject to availability). If replacement items are not available within a reasonable time a refund will be offered. The amount of refund will be proportional to a reasonable assessment of fair wear and tear of the returned item which usually becomes effective after a six months usage. In that instance refunds will be assessed to the current market price but never above the original purchase price.
7.8 On occasion we may choose to dispatch a replacement before we have received the faulty unit from you. In this case it is still your duty to return the faulty item following the instructions given to you. Failure to do so will give LambdaTek the right to take the full payment for the replacement unit received by you.
7.9 Dead pixel policy for TFT/LCD screens. Please note that a TFT/LCD screen is only deemed to be faulty if the number of defective pixels exceeds a certain limit. This limit varies from manufacturer to manufacturer. Please enquire before purchase for precise terms for a particular TFT/LCD screen. In the unfortunate event of dead pixels below that limit, items can not be returned on grounds of fault.
- Delivery during bad Weather - 12
Deliveries are being effected (delayed) by the current weather conditions so please be patient with the couriers as they may have issues while out in the worst of it. Also note all conditions will not necessarily affect your area but could affect the progress of your good through the UK. Please accept if you choose a pre-noon or timed delivery and it has left the warehouse the night before we can not be held responsible for conditions which will slow the progress of your delivery down. It is always best to call the couriers first hand to get an update and we are here to help if needed.
We are planning to maintain the best possible service throughout this period.
Please use these links below to establish if you will be affected.